Request a Start Time Change

We do not usually allow start time changes.  When calculating your start time, we factor in course conditions, distance and difficulty, altitude, running at night, etc. to give you the optimum opportunity to finish at an appropriate time.

We want everyone on your team to have the best opportunity to run and enjoy the full course. If it looks like you may not all finish on time, we have procedures that we might deploy to help you along. Or if it looks like your team might be too fast and finish too early, we might hold you back for a couple of hours.

In order for us to adjust start times please let us know if one of the following is applicable.

Inaccurate Paces 

Start times were assigned based on your team’s average 10k ROAD race pace. So, if any of the runner’s paces are listed incorrectly this would affect the teams start time. Team captains should review their runner’s paces on their team page and have any runners correct inaccuracies. Note that Chrome and is most compatible with our website.

Early or Late Finish

Road - First, check to make sure all of your runners have registered and have accurate 10K paces entered.  Next, click to view the pace calculator and see what time you are estimated to arrive.  If the pace calculator has you finishing after 11:00am or before 8:00pm, your start is final and cannot be changed for any reason including travel, flights, deadlines for rental vehicle returns, and other scheduled events. If a runner has scheduling conflicts, we recommend assigning them to another position or switching them to another van when necessary.

Trail - If you feel that your team will be finishing before 9am or after 5pm with your current start time please give us additional information. 

Request a start time change by filling out this form. Captain's of a road relay will be asked to attach your pace calculator. Please note: This form is for US events ONLY. Questions about Niagara and Ontario can be send directly to [e-mail]. 

If you fill out this form we will do all that we can to grant you your request. Please understand that so close to the race there are many things happening. We will get back to you, but please be patient if you do not get an immediate response to your request.