Volunteer registration opens 4 to 6 weeks before the day of the race, before then, a volunteer will be unable to register. The volunteer shift open date for your race can be found under the “Important Dates” tab on the race page of our website.
When volunteer registration opens, the team captain can go to his/her team page and click "Invite Volunteer". They can type in the volunteer's email address and then click submit. The volunteer will receive an automated email from Ragnar with a link to register as a volunteer for the team. Part of their registration process is selecting when and where they work (which is available on a first come, first served basis).
If registration is open and you are still having trouble, you can contact customer service and they can help you out!