Q: I didn’t receive the email with my registration code!
A: Gotta love technology! Please email us at firstname.lastname@example.org. We’ll be happy to follow up with your code and make sure you can get signed up.
Note: Only 2020 captains will receive a code. Runners will receive an email notification that 2021 events are now available, but their captain will be the one to register the new team.
Q: The 2021 event I want to run isn’t listed.
A: It is still early in the year! Due to permit limitations there are a few races we won’t be able to schedule until later this year, but we are planning to hold the events around the same time frame in 2021. These races are: Ragnar Trail Tahoe, Ragnar Trail Rainier, Ragnar San Francisco Sprint, The Bourbon Chase, Ragnar Trail So Cal, and Ragnar Trail Arizona.
Q: I had originally registered for a road event, but my event is now a sprint/sunset.
A: No worries! Your entire team may still participate in 2021. Simply reach out to us and we will modify your code to ensure that you have enough sunset/sprint teams for all 12 runners. Our email address is email@example.com.
Q: If I transfer to a race that costs more, do I pay the difference?
A: Nope! Your registration code for 2021 is for 100% off, regardless of the format of the event.
Q: If I transfer to a race that costs less, am I refunded the difference?
A: No, unfortunately. Because of our no refunds policy, we are unable to refund the difference. However, your registration code for 2021 is automatically created for 100% off and applies to all events. If you would like to transfer from a road race to a sunset, a trail to a sunset, etc, please reach out and we’ll get you set up with the appropriate number of codes so your entire team may participate in 2021. Our email address is firstname.lastname@example.org.
Q: I submitted the form to defer to the same race next year. Do I need to do anything?
A: Your captain should have just received your code to register for any 2021 event in the US. To sign up with your code, simply follow the prompts in the email to register your team for your preferred 2021 event. Once registered, you will choose a team name, invite your runners, and the rest of the typical registration process.
Q: I submitted the form to run a certain event in 2021, but I changed my mind about which event to run.
A: No worries! Your registration code will be valid at any US event and just needs to be entered at check out at the time of registration.
Q: I submitted the form to run in 2021, but 2022 will be a better year. How do I defer to 2022?
A: No worries! Just email us at email@example.com.
Q: Do I have to keep the same runners next year? What if part of my team can’t run next year?
A: The registration code for a future event will go to the captain, not the team as a whole. The captain will then register a new team for their preferred event. At that time, they may invite an entirely new roster of runners, keep the exact same roster, or any combination in between. It is easiest to think of the registration in terms of a completely new event, the only difference is that the registration is already paid.
Q: If I deferred my glamping reservation to 2021, how do I sign up for my new event?
A: You should have just received an email with a glamping code. That code will be valid for a glamping reservation at any trail event that offers glamping. You will first register your team for the event, then you may register your team for glamping.
Note: Glamping WILL SELL OUT! Once an event is sold out, we unfortunately don’t have a way to add more teams. As soon as you choose your 2021 event, please sign up to ensure that you get a spot!
If you didn’t receive the email with your glamping code, please email us at firstname.lastname@example.org. We’ll be happy to follow up with your code and make sure you can get signed up.
Q: I deferred to 2022. How do I get that code?
A: As soon as you are ready to choose your 2022 event, please email us with your event selection and we will create your code. Our email address is email@example.com
Q: Are there any concerns about safety or cancellations of 2021 events due to COVID-19?
A: Ragnar is monitoring the COVID-19 situation in all our race locations. We will implement changes and precautions according to local & state authorities and CDC guidelines as necessary to keep participants, staff, volunteers, and local communities healthy. Continue to check the runner packet for your event for updates and measures implemented for this specific race.
Q: My question is not listed above.
A: Please email us at firstname.lastname@example.org. To ensure the safety of our team, we are working remotely during this time and have limited access to our office phone.